Welcome to StepRight ("we," "our," or "us"). These Terms and Conditions govern your access to and use of stepright.com (the "Website"), as well as any content, functionality, and services offered on or through the Website.
By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website.
In these Terms and Conditions:
To use our Website and purchase Products, you must be at least 18 years old or have the legal capacity to enter into binding contracts under applicable law. By placing an Order, you confirm that you have the legal capacity to enter into binding contracts.
You may browse our Website without registering for an account. However, to place an Order, you will need to provide certain information or create an account.
When you create an account, you must provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, incomplete, or not current.
We make every effort to display as accurately as possible the colors, features, specifications, and details of the Products available on our Website. However, we cannot guarantee that your computer's display of colors will be accurate, and the actual colors of Products may vary.
We reserve the right to limit the quantities of any Products available for purchase. All descriptions of Products and pricing are subject to change at any time without notice.
When you place an Order through our Website, you are making an offer to purchase the Products in your Order. We reserve the right to accept or decline your Order for any reason.
Once you have placed your Order, you will receive an email confirming receipt of your Order. This confirmation does not constitute acceptance of your Order; it only acknowledges that we have received it.
Your Order will be accepted and a contract will be formed only when we send you an email confirming that the Products have been dispatched (Dispatch Confirmation). If we cannot accept your Order, we will inform you of this and will not charge you for the Products.
All prices displayed on our Website are in British Pounds (GBP) and include Value Added Tax (VAT) where applicable. Delivery charges are not included in the price and will be displayed separately before you place your Order.
We accept various payment methods as indicated on our Website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method you provide.
We reserve the right to change our prices at any time. However, price changes will not affect Orders for which you have already received a Dispatch Confirmation.
All Products are subject to availability. If a Product is out of stock, we will inform you as soon as possible. You will have the option to wait for the Product to become available or to cancel your Order and receive a full refund.
We offer various delivery methods, including standard delivery and express delivery, subject to availability in your location. Estimated delivery timeframes will be provided at checkout.
While we make every effort to meet our delivery estimates, delivery times are not guaranteed and may be affected by factors beyond our control, such as customs clearance or local delivery conditions. We are not liable for any delays in delivery.
Shipping costs are calculated based on the delivery address and the selected shipping method. These costs will be displayed during the checkout process before you place your Order.
For international Orders, you may be responsible for paying additional duties, taxes, or customs fees upon delivery. These charges vary by country and are not included in the purchase price or shipping costs. We have no control over these charges and cannot predict their amount.
For information about returns and exchanges, please refer to our Refund Policy.
All StepRight shoes come with a 2-year warranty against manufacturing defects. This warranty covers issues related to craftsmanship and materials under normal wear conditions. It does not cover damage resulting from misuse, improper care, normal wear and tear, or alterations made to the Products.
To claim under warranty, please contact our customer service team with details of the defect and proof of purchase. We will assess the claim and, if valid, offer repair, replacement, or refund at our discretion.
Our warranty does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
The Website and all of its Content, features, and functionality, including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, are owned by us, our licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
These Terms and Conditions permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:
You agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions. Specifically, you agree not to:
Our Website may allow you to post, submit, publish, display, or transmit content such as product reviews or comments (User Content). By providing User Content, you grant us and our affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content throughout the world in any media.
You represent and warrant that:
We reserve the right to remove or refuse to display any User Content that we believe violates these Terms and Conditions or is otherwise objectionable.
The Website and all Products and services offered through the Website are provided on an "as is" and "as available" basis without any representations or warranties, express or implied, except as required by law.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
We do not guarantee, represent, or warrant that your use of our Website will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Website will be accurate or reliable.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of the Website, including, but not limited to, your User Content, any use of the Website's content, services, and products other than as expressly authorized in these Terms and Conditions, or your use of any information obtained from the Website.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).
We may revise these Terms and Conditions at any time without notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions.
If any provision of these Terms and Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms and Conditions will continue in full force and effect.
These Terms and Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the use of the Website.
Questions about the Terms and Conditions should be sent to us at:
StepRight Ltd