Contact Us

We're here to help with any questions or concerns

Get In Touch

We'd love to hear from you. Whether you have questions about our products, need assistance with an order, or want to provide feedback, our team is ready to assist you.

Email

[email protected]

For general inquiries, customer service, and order support

Phone

+44 0692 884449

Monday to Friday: 9am - 5pm GMT

Address

Studio 41 Emma Causeway
North Reece YO31 8WU
United Kingdom

Company Registration: 15158239

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Frequently Asked Questions

What are your shipping times?

We offer free standard shipping on all UK orders, with delivery typically taking 3-5 working days. International shipping is available with varying delivery times depending on location.

What is your returns policy?

We offer a 30-day returns policy on all unworn items in their original condition. Please see our Returns & Refunds Policy for full details.

How do I find my shoe size?

Each product page includes a detailed size guide. For the most accurate fit, we recommend measuring your feet and referring to our size charts.

Do you offer resoling services?

Yes, all of our Goodyear welted shoes can be resoled. Please contact our customer service team for information on our resoling service.

How do I care for my leather shoes?

We provide detailed care instructions for each type of leather on the respective product pages. Generally, we recommend regular cleaning, conditioning, and the use of shoe trees.

Are your products covered by warranty?

Yes, all StepRight shoes come with a 2-year warranty against manufacturing defects. This doesn't cover normal wear and tear or damage caused by improper care.